Unlock Website Success: A Guide to Assessing B2B Vendor Credibility

8th December, 2023
Unlock Website Success: A Guide to Assessing B2B Vendor Credibility

In the evaluation of B2B enterprise vendors, particularly for analysts and managers aiming to create a shortlist for decision-makers, a website’s impact is paramount. Before decision-makers request sales meetings or demos, their initial assessment occurs on vendor websites.

Key considerations include:

  1. Well-Designed Interface: Does the website maintain consistent branding and a visually appealing language?
  2. Organized and Meaningful Content: Is the content well-structured, addressing the needs of researchers, influencers, and decision-makers throughout the buyer’s journey?
  3. Effective Use of Graphics: Are graphics used to enhance content rather than serving as a crutch? Do they aid in understanding complex concepts?
  4. Established Social Proof: Does the website showcase credible enterprise brands successfully using the solution, providing evidence of reliability?

These factors significantly influence the perception of credibility, especially for lesser-known brands competing against established players. A hypothetical comparison of data analytics vendors illustrates how design, organization, graphics, and social proof impact credibility.

  • Brand A and B appear less mature and more startup-oriented, while Brand C projects a well-established and distinct visual identity, fostering a more mature image.
  • Brands A and B focus on their products, with Brand B requiring readers to explore additional material. In contrast, Brand C provides a cohesive story, combining a high-level solution overview with credibility indicators like company stats, customer quotes, and case studies.
  • All brands use graphics effectively, but Brand C’s intentional design highlights key elements, offering a more engaging and informative experience.
  • In terms of social proof, Brands A and B neglect to showcase successful clients on their homepage, while Brand C prioritizes this by featuring customer examples, direct quotes, and a logo listing of respected clients.

This evaluation matters as it establishes a pecking order, giving certain brands a clear advantage in being shortlisted for Requests for Proposals (RFPs). Brands that neglect these credibility factors risk elimination from consideration.

However, the potential payoff for action is significant. A small investment in design, organization, graphics, and social proof can improve a brand’s chance of consideration. By addressing these shortcomings, a brand can change perceptions, garnering a better chance at being included in the shortlist and ultimately improving its competitive standing.